Private Investigator & Client. By Private Investigator, Vincent Tan (Asia Top Investigator)
Private investigators often meet the client at the time they are feeling lost and distraught. It is important to interact with them with empathy. Always be patient to listen to their problems. Private investigators should understand and have a perspective view of what potential clients are going through especially personal cases.
A potential client might be long-winded in explaining their case but an experienced private investigator must be patient and a good listening ear to listen to what clients are saying. It is good to assure the client and ready to help. A private investigator will listen, review and discuss clients issue and make a proposal to do the investigation
A private investigator must never belittle a client, be understanding and ensure the clients are not overreacting. Be honest and take in cases you are confident to find a solution. Private investigation agencies should only take cases they are specialized in. This depth of specialized knowledge allows the private investigator to get the job done more effectively and efficiently, saving clients time and money. For example, if a private investigation agency is specialized in conducting Intellectual property investigation they should not take in a sophisticated matrimonial investigation.
Private investigation agencies must be realistic on how to solve a client's case and assured them. They must not promise anything if they cannot deliver. A private investigator should provide their contact to clients in which they can reach for any updates. A private investigator can assure clients that their case is begin handled professionally by fully understand the background of the case and handled confidentially within the legal parameters. This will make clients feel that their case is well-taken care and will appreciate the private investigator for putting their best effort to solve the case.
If clients feel comfortable in trusting their case to the private investigator, they might introduce you, new clients.